Need help with IP Related Clinical Claims?

CCRP provides insurers, doctors, medical institutions and policyholders with an independent and impartial avenue for recourse, should they have issues pertaining to clinical matters involving Integrated Shield Plan (IP) claims.

CCRP help to Facilitate the Resolution of IP Claim Disputes

Rejection of claims for medically appropriate treatment or procedures;
Concerns on over-charging by doctors, medical institutions or clinics;
Concerns on over-servicing by doctors, medical institutions or clinics.

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CCRP accepts application starting 9th November 2021. For any enquiries, please contact us here.
CCRP accepts application starting 9th November 2021. For any enquiries, please contact us here.

Clinical Claims Resolution Process (CCRP), a workstream initiative proposed by the Multilateral Healthcare Insurance Committee (MHIC), is a voluntary claims resolution process that provides insurers, doctors, medical institutions and policyholders an avenue for recourse, should they have issues pertaining to clinical matters involving Integrated Shield Plan (IP) claims.

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Scope Of Services

The CCRP accepts requests from parties who agree to seek a final and binding determination of their dispute. Please note that there is no avenue for appeal on CCRP’s outcome.

The dispute must be of clinical nature and related to a claim under an Integrated Shield Plan (IP). Parties must also show prior attempt(s) at resolving the dispute with each other.

CCRP Panel hears only Cases from the below Parties that fall within the following scope:

IP Policyholders (Patients)

Medical Practitioners & Institutions

IP Insurers

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How to File a Request

Follow these 5 steps for your claim submission:

Step 01 Before You Apply

Download the following documents below and ensure that you have read through and understand all the terms and conditions thoroughly and carefully.

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Step 02 Ensure you have met the prevailing requirements

You are required to ensure that you have met the following prevailing requirements before submitting your application.

A 5-step checklist is provided as a guide.

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Step 03 How to Apply?

Applicant should complete and sign the Request for Determination (RFD) form. (Ensure that all the Respondent's contact details are also completed.);
Email the RFD Form and Annex B along with the necessary supporting documents as outlined in the form to the CCRP Secretariat via application@ccrp.com.sg with the subject header: "CCRP Application Request for Determination - Name of Applicant".
CCRP Secretariat will subsequently assist to contact the Respondent to obtain their signatory & agreement.
If Respondent agrees, Applicant to proceed to Step 4 on making payment.

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Step 04 Making Payment

CCRP Application Fees (to be paid by applicant)
Payment modes available are via Paynow or Bank Transfer

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Step 05 Submitting Statements

For Applications that have been accepted and deemed suitable for CCRP evaluation, CCRP Secretariat will send a notification email to both the Applicant and Respondent to submit their respective Statements and all the relevant supporting documents for the case.

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Frequently Asked Questions

As the CCRP is a voluntary process, CCRP will contact the Respondent to obtain their agreement for the dispute once CCRP receives the Applicant’s signed RFD form. Hence, both the Applicant and Respondent will be aware of each other and of the request that is made.

This agreement is a contract that stipulates parties agree to abide by the decision of the CCRP panel.

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